Refund policy

RETURN & REFUND POLICY

Effective Date: February 1, 2026

At STEADY, we stand behind the quality of our products. If you are not completely satisfied with your purchase, we are here to help.

Eligibility: You have 14 calendar days from the date of delivery to request a return for a refund or exchange.
Condition: To be eligible for a return, your item must be unopened, unused, and in the same condition that you received it.
Packaging: The product must remain in its original packaging with all seals intact.
Non-Returnable Items: For safety and hygiene reasons, we cannot accept returns on cartridges or disposables that have been opened or used.

Inspection: Once we receive your item, we will inspect it and notify you that we have received your returned item.
Approval: If your return is approved, we will initiate a refund to your original method of payment (e.g., your bankcard deposit account).
Processing Time: You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Reporting: If your STEADY · CALM inhalable arrives damaged or is found to be defective (e.g., hardware failure), please contact us within 48 hours of delivery.
Proof: Please include your order number and photos of the damaged product and packaging in your email.
Resolution: We will provide a pre-paid return label for defective items and ship a replacement at no additional cost.

Customer Responsibility: You will be responsible for paying for your own shipping costs for returning your item unless the item is defective.
Non-Refundable: Shipping costs from the original order are non-refundable.

To start a return, please contact our support team in Boca Raton:

STEADY 1420 NW 2nd AVE, SUITE 7

BOCA RATON, FL 33432

Email: support@getwellsteady.com